Refund Policy

Refund Policy

Last Updated: 20/02/2025

Thank you for choosing Creative Digi Store. We are committed to providing high-quality digital products including themes, plugins, code snippets, online courses, software keys, books, audio files, images, and more. Please review our refund policy carefully before making a purchase.

1. Digital Products – Non-Refundable Nature

Due to the digital nature of our products, all sales are final. Once a digital product is delivered or downloaded, it is considered used and cannot be returned. We encourage you to review product descriptions, previews, and any demo content before completing your purchase.

2. Exceptions

We understand that there may be rare cases where a refund may be justified. Refund requests will be considered only under the following circumstances:

• Technical Issues: If you experience technical difficulties that prevent access to or functionality of the purchased product and our support team is unable to resolve the issue after reasonable efforts.
• Defective Product: If the digital product is found to be defective or not as described in the product listing.
• Unauthorized Transactions: In cases of fraudulent or unauthorized transactions, please contact our support team immediately.

Any request outside these exceptions will not be eligible for a refund.

3. Requesting a Refund

To request a refund, please follow these steps:

1. Contact Us: Email our support team at [[email protected]] with your order details, a description of the issue, and any relevant screenshots or error messages.
2. Evaluation: Our team will review your request and, if necessary, may ask for additional information to better understand the issue.
3. Resolution: We aim to respond to all refund requests within 5-7 business days. If your request is approved, a refund will be processed through the original payment method within an additional 7-10 business days.

4. No Cancellation Policy

Since our digital products are delivered almost immediately after purchase, cancellation of orders is not possible once the transaction is completed. Please review your order carefully before finalizing your purchase.

5. Changes to the Refund Policy

Creative Digi Store reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about our practices.

6. Contact Information

If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact us at:

• Email: [[email protected]]
• Address: [Insert Business Address, if applicable]

By purchasing our digital products, you agree to the terms of this Refund Policy. We appreciate your business and look forward to serving your digital needs.