Faq

Frequently Asked Questions (FAQ)

1. What types of products do you offer?

We provide a wide range of digital products, including website themes, plugins, code snippets, online courses, software keys, eBooks, audio files, stock images, and more. Each product is carefully curated to enhance your digital projects and development needs.

2. How can I purchase a product?

Simply browse our catalog, add your chosen products to the cart, and complete the secure checkout process. You’ll receive a confirmation email with instructions on how to access your digital downloads.

3. Are digital products refundable?

Due to the nature of digital goods, all sales are final. We do, however, consider refund requests for defective products or technical issues. Please refer to our Refund Policy for detailed information on exceptions and how to request a refund.

4. How do I download my purchased products?

After completing your purchase, you will receive an email with download links or instructions on accessing your product via your account dashboard on our website. If you encounter any issues, our support team is here to help.

5. Is my payment information secure?

Absolutely. We use industry-standard encryption and secure payment gateways to protect your personal and financial data during transactions.

6. Do you offer customer support?

Yes, our dedicated support team is available to assist you with any questions or issues related to your purchase, product functionality, or technical difficulties. Contact us via email at [[email protected]] for prompt assistance.

7. Can I request customizations or additional features?

While our products are designed to meet a wide range of needs, we do not offer customization services for digital products. However, many of our products come with extensive documentation and support to help you tailor them to your requirements.

8. How often are new products or updates released?

We regularly update our catalog with new digital products and improvements to existing items. Be sure to check our website or subscribe to our newsletter to stay informed about the latest offerings and updates.

9. How do you handle privacy and data protection?

Your privacy is important to us. We collect and process personal information only as outlined in our Privacy Policy. Rest assured that all data is handled securely and in compliance with applicable data protection laws.

10. Who can I contact for further questions?

If you have any additional questions or need further clarification, please don’t hesitate to reach out to us at [[email protected]]. We’re here to ensure your experience with Creative Digi Store is as smooth as possible.

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